18 lines
849 B
Python
18 lines
849 B
Python
"""转人工工单。"""
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from datetime import datetime
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from sqlalchemy import String, Text, DateTime, ForeignKey
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from sqlalchemy.orm import Mapped, mapped_column, relationship
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from app.models.base import Base
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class Ticket(Base):
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__tablename__ = "tickets"
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id: Mapped[int] = mapped_column(primary_key=True, autoincrement=True)
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session_id: Mapped[int] = mapped_column(ForeignKey("chat_sessions.id", ondelete="CASCADE"), nullable=False, index=True)
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reason: Mapped[str | None] = mapped_column(Text, nullable=True)
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status: Mapped[str] = mapped_column(String(32), default="open") # open / handling / closed
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created_at: Mapped[datetime] = mapped_column(DateTime(timezone=True), default=datetime.utcnow)
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updated_at: Mapped[datetime] = mapped_column(DateTime(timezone=True), default=datetime.utcnow, onupdate=datetime.utcnow)
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