68 lines
2.1 KiB
Python
68 lines
2.1 KiB
Python
"""工单转人工：创建工单入库、手动回复调企业微信 API。"""
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import logging
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from fastapi import APIRouter, Depends, HTTPException
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from pydantic import BaseModel
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from sqlalchemy import select
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from sqlalchemy.ext.asyncio import AsyncSession
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from app.database import get_db
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from app.deps import get_current_user_id
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from app.logging_config import get_trace_id
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from app.models import ChatSession, Ticket
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from app.services.wecom_api import send_text_to_external
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logger = logging.getLogger(__name__)
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router = APIRouter()
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class CreateTicketBody(BaseModel):
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session_id: int
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reason: str = ""
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class SendReplyBody(BaseModel):
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session_id: int
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content: str
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@router.post("")
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async def create_ticket(
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body: CreateTicketBody,
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db: AsyncSession = Depends(get_db),
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_user: str = Depends(get_current_user_id),
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):
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"""创建转人工工单并更新会话状态。"""
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r = await db.execute(select(ChatSession).where(ChatSession.id == body.session_id))
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session = r.scalar_one_or_none()
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if not session:
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raise HTTPException(status_code=404, detail="会话不存在")
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ticket = Ticket(session_id=body.session_id, reason=body.reason or None)
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db.add(ticket)
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session.status = "transferred"
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await db.flush()
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return {
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"code": 0,
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"message": "ok",
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"data": {"ticket_id": str(ticket.id)},
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"trace_id": get_trace_id(),
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}
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@router.post("/reply")
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async def send_reply(
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body: SendReplyBody,
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db: AsyncSession = Depends(get_db),
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_user: str = Depends(get_current_user_id),
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):
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"""手动回复：通过企业微信 API 发给客户。"""
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r = await db.execute(select(ChatSession).where(ChatSession.id == body.session_id))
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session = r.scalar_one_or_none()
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if not session:
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raise HTTPException(status_code=404, detail="会话不存在")
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try:
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await send_text_to_external(session.external_user_id, body.content)
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except Exception as e:
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logger.exception("wecom send reply failed")
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raise HTTPException(status_code=502, detail=str(e))
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return {"code": 0, "message": "ok", "data": None, "trace_id": get_trace_id()}
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